RMA – APsmart | Raising the bar in innovative DC MLPE solar power systems.

STEP 1: Open your case by filling out the information requests below.

Company Name *

Contact Name *

First

Last

Email *

Phone *

Country *

Where did you purchase the APsmart RSD?

Comment or Message *

STEP 2: Apply for an RMA by downloading the RMA Request Form, and filling out the information requested:

Your mailing address shipping to
Recipient name
Product model or part number
Product serial numbers
Description of failure or pictures

Attach completed RMA form & picture here if available, otherwise press “Next” and skip to Step 3

Click or drag files to this area to upload. You can upload up to 2 files.

STEP 3: The technical support team will apply an RMA case number after receiving the “RMA Request Form”, confirm with customers for failures, then open an RMA ticket and prepare to ship.

STEP 4: The support team will ship out RMA to customers within a week after case being confirmed, also send an email with final “RMA Request Form” as customers’ record, with USPS tracking number attached.

Captcha *

Are you a robot?

RMA PROCESS

Please follow these four steps: