Please follow these four steps:
STEP 1: Apply for an RMA by downloading the RMA Request Form below, and filling out the information requested:
- Reseller information — where the item was purchased (if applicable)
- Your phone number
- Your email address
- Your mailing address shipping to
- Recipient name
- Product model or part number
- Product serial numbers
- Description of failure or pictures
- Your RMA Credits (if applicable)
Download RMA form
STEP 2: Submit your RMA request by uploading the finished “RMA Request Form” into the field below, press the submit button after answering the questions.
STEP 3: The technical support team will apply an RMA case number after receiving the “RMA Request Form”, confirm with customers for failures, then open an RMA ticket and prepare to ship.
STEP 4: The support team will ship out RMA to customers within a week after case being confirmed, also send an email with final “RMA Request Form” as customers’ record, with USPS tracking number attached.
If you need additional instructions beyond these steps listed you can view this PDF: