RMA PROCESS
Please follow these four steps:
STEP 1: Apply for an RMA by downloading the RMA Request Form below, and filling out the information requested:
- Reseller information — where the item was purchased (if applicable)
- Your phone number
- Your email address
- Your mailing address shipping to
- Recipient name
- Product model or part number
- Product serial numbers
- Description of failure or pictures
- Your RMA Credits (if applicable)
Download RMA form
STEP 2: Submit your RMA request by uploading the finished āRMA Request Formā into the field below, press the submit button after answering the questions.
STEP 3: The technical support team will apply an RMA case number after receiving the āRMA Request Formā, confirm with customers for failures, then open an RMA ticket and prepare to ship.
STEP 4: The support team will ship out RMA to customers within a week after case being confirmed, also send an email with final āRMA Request Formā as customersā record, with USPS tracking number attached.
If you need additional instructions beyond these steps listed you can view this PDF:
Detailed Instructions